Shipping and return Policy

SHIPPING
Merchandise will be shipped out in 2 working days after payment is received.  We ship order from our warehouse in Arcadia, California  by United States Postal service or  UPS Service  for shipping address  in  the U.S.A.   International order will be shipped by United States  International Priority mail or EMS service.  Shipping charge will be calculated based on the quantity of brooches ordered, and it will  be shown at the check out page when placing an order.  If customer need expedited shippping service, customer must call or email us to inquire the delivery time and charges. Additional expedited shipping charges will  be charged subject to delivery schedule, and we shall confirm the charges with customer before shipping their order.  According to United States postal service schedule, priority mail for domestic shipping  takes 3 - 5 bussiness days to ship to customer's location. For oversea customer, it takes up to 15 business days by US international priority mail to their country.

EXPEDITED SHIPPING

Expedited shipping option has not been set up in our system, customer has to call us at 626-5325539 or email us at "sales@fabulousbrooch.com" to get a quote and shipping time for  the expedited shipping.  Upon receiving  customer's inquiry, we shall immediately confirm with customer the exact shipping charges and a delivery schedule for their order. We are able to ship order on the same day if request is not making too late in the afternoon. Expedited shipping charge will be charged  to customer's credit card or paypal account separately.

PAYMENT

Customer has the option to choose credit card payment or  Paypal payment  at  the checkout page. For processing payment, our website is secured by "GeoTrust SSL" from which we are providing a 256 bit encryption and offering the highest level of encryption and security. Customerrs can rest assured that communications between your browser and this site's web site are private and secure.  

RETURN
If for any reason the customer is not satisfied with the purchase, we shall accept return within 4 days from the date of receipt of goods, no questions asked. We shall refund the full amount of the goods,  minus shipping charge,  to customer within 4 days after receipt of returned goods. Shipping charge for returning  merchandise will be paid by customer. Items that have been used will not be accepted for any refund. Customers need to contact us either by phone or email , within 4 days from date of  receipt of goods,  to obtain a return merchandise authoriaztion number (RMA#) before returning the merchandise. Merchandise must be returned within 3 working days after obtaining a return authorization number. In case, there is a defect found on our merchandises,  customer may request to replace the goods or refund the goods amount.  We shall be responsible for the return shipping charge for the questioned merchandise.

ORDER CANCELLATION

We shall accept order cancellation as long as the order has not been shipped out from our company.  Once order has been shipped, the order can be returned by  following the return procedure as stated above.

OUT OF STOCK
Once customer has placed an order successfully in our online store, they should have no problem to receive the items ordered.  In case,  customer  find items that have been sold out or couldn't  find the item in our online store, customer are welcome to check with us the most updated status of the inventory.

PRICING

From time to time, we shall adjust the price on the items without notifying customers. Whenever the order has been placed, the adjusted price will not affect the price on their order.

SALES TAX FOR CALIFORNIA CUSTOMER
If you are a California customer and obtain a california resale certificate, you may be waived for  sales tax. All you have to do is to fax or email us a copy of your resale certificates before placing an order so that we won't add the california tax on your order. If you have already placed your order,  please fax or email the resales certificate to us for refund request of  California Sales Tax . Our fax number  is 1-626-3825594, and email address is sales@fabulousbrooch.com.

USE OF PRODUCTS
All our brooch products are not intended for use by children under 14.

CURRENCY
All currency shown on this web-site are in US dollar currency.

RIGHTS OF CHANGING SHIPPING POLICY
We reserves the right to change the shipping policies from time to time at our discretion. Please review this page to determine the most current policies. This page was last updated on October 1st, 2010.