SHIPPING
Merchandise will be shipped within 2 working days after payment is received.  We ship customer's order from our office in Alhambra, California, US.A. We use United States Postal service to ship all orders in the U.S.A. International order is shipped by United States Priority mail or EMS service.  Flat shipping charge USD 5.90 apply for orders shipping in the U.S.A. in priority mail only.  If customer need faster delivery, please contact us for a special shipping arrangement ,and  this will  be subject to charge depending on  UPS delivery schedule.  According to United States postal service schedule, priority mail for domestic shipping  takes 3 - 5 days to deliver to customer's location.

PAYMENT

Customer has the option to choose payment by credit card or  direct paypal payment  at checkout page. Both of these payment transactions are processed via PayPal's terminal, the funds will then be transferred to our company’s bank  account.  Customer's credit card information is secured and managed by PayPal, we shall not keep  customer's credit card information. 

RETURN
If for any reason the customer is not satisfied with the purchase, we shall accept return within 4 days from the date of receipt of goods, and we will not  ask  customer for any question. We shall refund the full amount of the goods, except the shipping charge,  to customer within 7 days after receipt of returned goods. Shipping charge for returning  merchandise will be paid by customer. Items that have been used or damaged due to the customer's fault will not be accepted for any refund. Customers please first contact us for a return authoriaztion number (RA#) before returning the merchandise. Merchandise must be returned within 3 working days after obtaining a return authorization number. In case, there is a defect found on our merchandises,  customer may request to replace the goods or refund the goods value to customer after we receive the questioned merchandise.. We shall be responsible for the return shipping charge for the questioned merchandise.

BACK ORDER ITEMS

In case,  customer want the items that is out of stock, we may arrange a back order in 3weeks.  However,  we cannot guarantee the goods will be arrived on time. But we shalll try our best to get it as soon as possible. Discontinued item will not be backed order for customer.

ORDER CANCELLATION

We shall accept order cancellation as long as the order has not been shipped out from our company.  Once order has been shipped, the order can be returned by following the return procedure as stated above.

OUT OF STOCK
Although we have been making every effort to keep the inventory in our warehouse, occasionally, customers may order an item that is later found to have been sold out. When this happen, we  shall immediatley notify customer to determine if they would like a refund or exchange for  another items. In some case, we may have stock available in our warehouse, but we have not updated our inventory in the system, customer are welcome to check with us the most updated status of the inventory.

PRICING

From time to time, we shall adjust the price on our merchandises without notifying customers. Whenever the order has been placed, the adjusted price will not affect the order.

SALES TAX FOR CALIFORNIA CUSTOMER
If you are a California customer and obtain a california resale certificate, you may be waived for  sales tax. All you have to do is to fax or email us a copy of your resale certificates before placing an order so that we won't add the california tax on your order. If you have already placed your order,  please fax or email the resales certificate to us for refund request of  California Sales Tax . Our fax number  is 1-626-2921838, and email address is sales@fabulousbrooch.com.

USE OF PRODUCTS
All our brooch products are not intended for use by children under 12.

CURRENCY
All currency shown on this web-site are in US dollar currency.

RIGHTS OF CHANGING SHIPPING POLICY
We reserves the right to change the shipping policies from time to time at its discretion. Please review this page to determine the most current policies. This page was last updated on January 30, 2010.